Confirm NOVENDON’s legal business name, privacy officer, business address, retention periods, document-storage process, service providers, and any cross-border processing. Obtain Canadian legal advice where appropriate.
1. Scope
This Privacy Policy applies to personal information collected through the NOVENDON website and initial consultation process. NOVENDON currently serves British Columbia and intends to handle personal information in accordance with applicable Canadian and British Columbia privacy requirements.
2. Information we collect
When you submit an inquiry, we may collect your name, email address, phone number, province, preferred contact method, driving platforms, requested service, and any message you choose to provide.
Do not submit receipts, tax slips, Social Insurance Numbers, financial account details, passwords, or sensitive financial documents through the public website form.
3. Why we collect it
We use inquiry information to respond to you, assess whether our services may fit your needs, prepare a scope or quote, prevent spam and duplicate submissions, maintain website security, and meet legal obligations.
4. Consent
By selecting the consent checkbox and submitting the form, you consent to NOVENDON contacting you about your inquiry. You may withdraw consent for future communications, subject to legal or contractual restrictions, by emailing hello.novendon@gmail.com.
5. Service providers
We may use service providers for website hosting, secure communications, form delivery, and business operations. They may process information only as needed to provide those services. The final list of providers and processing locations must be confirmed before public launch.
6. Cookies and analytics
Essential technologies may be used to operate and protect the website. Google Analytics 4 and Meta Pixel are not enabled by default. If optional analytics or advertising technology is activated, it will be offered through a consent choice and this policy should be updated with the relevant provider details.
7. Retention and security
We intend to retain personal information only as long as reasonably necessary for the identified purposes and legal obligations. Administrative, technical, and organizational safeguards are used according to the sensitivity of the information. No method of electronic transmission or storage can be guaranteed to be completely secure.
8. Access and correction
You may ask to access or correct personal information under NOVENDON’s control, subject to applicable legal exceptions. Send requests to hello.novendon@gmail.com. We may need to verify your identity before responding.
9. Contact and complaints
Questions or privacy concerns may be sent to hello.novendon@gmail.com. Privacy-officer name and mailing address: [REVIEW REQUIRED — ADD CONFIRMED DETAILS].
10. Changes
We may update this policy when our practices, providers, or legal requirements change. The effective date at the top will be revised when an update is published.