1. About NOVENDON and these terms
NOVENDON is operated by Roman Balychev, a sole proprietor in Vancouver, British Columbia, Canada. Contact: hello.novendon@gmail.com.
These website terms describe inquiries and new bookkeeping engagements accepted on or after October 17, 2026. Sending an inquiry does not commit you to a purchase or authorize work. We explain the proposed service, scope, price including applicable taxes, payment arrangements, and delivery schedule before you decide.
Your accepted written service agreement and the terms supplied with it govern your engagement. Nothing here removes rights or remedies that applicable law does not allow you to waive.
2. An individual proposal before you decide
We provide bookkeeping support for Uber and Lyft drivers. Depending on your agreed needs, this can include income and expense tracking, receipt organization, GST calculations, and organized financial records.
Before payment or work begins, we confirm in writing the work period, records required, deliverables, exclusions, price and applicable taxes, payment arrangements, delivery schedule, and document-handling arrangements. There is no paid engagement merely because you submit the website form.
3. Agreed work and changes
The scope is agreed individually. Missing or unreadable documents are flagged; amounts and tax details are not invented. We ask you about unclear entries and review processed information against the source records.
If additional work is needed, we explain the proposed change, any price adjustment, and its effect on delivery before seeking your agreement. We do not automatically charge for extra work.
4. Your decision and service records
You can review the proposal and ask questions before deciding. An inquiry carries no obligation and requires no payment. Work begins only under an accepted written service agreement.
We provide the records and summaries agreed with you and identify outstanding questions or missing information. Existing prepaid commitments remain governed by the terms originally supplied; this website update does not cancel or alter them.
5. Payment, start, and delivery
The written service agreement confirms payment arrangements before work begins. The public inquiry form does not take payment or accept financial documents. Review the scope, currency, taxes, total, service terms, and contact details before paying. You receive a copy of the agreed terms and order details.
We arrange access to an agreed Google Drive folder separately. Work starts after the agreed payment requirements, necessary permissions, and records are received. We confirm the delivery schedule in advance and explain any delays caused by missing records or unanswered questions.
Delivery is electronic through the agreed Google Drive and Google Sheets arrangements. No physical shipping or shipping fee applies. No personal ChatGPT subscription is required from you for us to perform the agreed processing.
6. Pausing, cancellation, and refunds
Cancellation arrangements, payment obligations, and any applicable refund terms are disclosed in your written service agreement before you accept it. You may ask to pause or stop further work by emailing hello.novendon@gmail.com.
This website update does not limit statutory cancellation or refund rights, remedies for duplicate or incorrect charges, non-delivery, or failure to perform an agreed service. It does not change existing contractual commitments or remove an existing refund right.
Contact us with enough information to identify the engagement and explain the issue. Do not send card numbers or financial documents. No special cancellation form is required.
7. Service boundaries and client responsibilities
NOVENDON provides bookkeeping and financial-record organization and is not a CPA firm. Tax advice, tax-return preparation, GST/HST filing, audit and assurance services, and CRA representation are not included. Payroll, corporate bookkeeping, unrelated business activity, and complex reconstruction of incomplete records are included only if expressly agreed in a separate written scope.
Provide accurate, complete records and answer questions about unclear entries. Retain original supporting documents and mileage logs, review delivered classifications, amounts, and summaries, meet filing and payment deadlines, and obtain qualified advice for tax decisions. We remain responsible for performing the work we agree to do; your review does not excuse our failure to do so.
GST/HST records and summaries are organized for review by you or your tax professional. We do not guarantee a deduction, input tax credit, refund, tax saving, or CRA outcome. A recorded expense or receipt total is not automatically a deductible amount or an input tax credit; business-use proportions, documentary requirements, and other applicable rules still matter.
8. Your records and workbook use
Your financial records remain yours. You may use and back up your completed workbook for your own records and share it with your accountant or advisers working on those records. NOVENDON retains rights in its underlying template, instructions, prompts, and branding. You may not resell, publicly distribute, or sublicense the blank template or use it to deliver services to others without our written permission. Rights granted by law remain unaffected.
The agreed workbook is designed for Google Sheets. Compatibility with Excel or other software is not promised. We confirm the sharing arrangements and any account requirements before payment.
9. AI processing and privacy
AI can omit information, misread documents, or suggest incorrect classifications. We review processed information against source records as part of the agreed work. We obtain your express agreement before uploading authorized financial documents or extracts to ChatGPT. Website use, payment, or consent to receive a reply alone does not authorize that processing.
Originals remain in your Google Drive. AI processing creates copies outside Drive and may take place outside Canada. The Privacy Policy explains access, service providers, retention, deletion, and your choices. Do not provide passwords, Social Insurance Numbers, or unrelated personal information. If you decline AI processing, we explain whether an agreed alternative is available before proceeding.
10. Earlier purchases and agreements
The self-guided workbook is no longer offered for purchase through this website. Existing workbook access, licences, delivery obligations, remedies, and previously agreed bookkeeping engagements continue under the terms supplied with those purchases or agreements.
These updated website terms do not retroactively change an existing order or remove an existing refund right. An existing engagement changes only by agreement or another lawful basis.
Historical documents remain available for existing customers: October 15, 2026 service terms, earlier October 15, 2026 service terms, October 14, 2026 website terms, and September 11, 2026 purchase terms. These archives document earlier agreements and are not current offers.
11. Website use and resolving concerns
Google Drive, Google Sheets, ChatGPT, Stripe, and other providers have their own terms and availability. NOVENDON is not endorsed by them. Third-party involvement does not remove our obligations to you. Do not attempt unauthorized access, interfere with website operation, or submit someone else’s records without authority.
Contact us if a delivered record is incorrect or the service does not match the agreement so we can investigate and provide an appropriate correction or remedy. Contacting us first is not a condition of pursuing a legal remedy. These terms do not require arbitration, waive class proceedings, restrict lawful reviews, or prevent complaints to regulators or claims before a competent court or tribunal.
12. Governing law and updates
British Columbia law and applicable Canadian federal law govern these terms, subject to mandatory protections under other applicable law. Updates apply to future engagements; the terms supplied when you purchased continue to apply to that purchase. Changes to an existing service agreement require agreement or another lawful basis. If a provision is unenforceable, the remainder continues only to the extent permitted by law.